You will receive a tracking number as soon as your package leaves our warehouse.
All orders ship via standard ground shipping. Other shipping upgrades/methods are available upon request for additional costs.
Shipping damages are extremely rare. If you receive an item that is damaged, you must notify us within 12 hours of delivery. Once you have notified us of the damaged item, we will arrange pickup of the item and upon receipt and inspection we will replace the item free of charge. If the item has been used, altered or installed it is not eligible for shipping damage replacement. If the replacement is denied and a refund requested, please see the Returns and Exchanges policy.
Shark Bite Anchor LLC products are in high demand but usually ship the next business day. If for any reason your order is delayed or out-of-stock, we will notify you immediately. Our goal is to provide the best Anchor available and ship them to you as fast as possible.
Any order may be cancelled for any reason prior to shipment of the order. If an order is requested to be cancelled and has already been shipped please refer to our Returns and Exchanges policy.
SHIPPING ADDRESS REQUIREMENTS:
The delivery address must be a residence or street address, not a P.O. Box, FPO or APO address. If you have any question, please do not hesitate to ask before your purchase.
SHIPPING & HANDLING TIME:
You can expect your order to be delivered up to 5 - 7 business days of placing your order. If you are, located in the continental USA (lower 48) you will receive your items most likely within 7 business days.
In the event, that an item is back ordered rest assured that Shark Bite Anchor LLC.
will contact you immediately!
We can charge a restocking fee on any returned items of 15% to cover, Credit Card fee's (if any) and due to the handling & Accompanied paperwork that is involved. Feel free to inquire prior to returning your items.
TERMS OF SALE:
All products are covered by Shark Bite Anchor LLC. Moreover, we accept return & exchange of items that are deemed DOA (Dead on Arrival) and are 100% unused and complete in the original packaging deeming it resalable. In the event, that there is a problem with your order or product, please contact us immediately (NO LATER THAN 12 HOURS AFTER RECEIPT), we will be happy to fix your order for you with a 100% satisfaction guarantee!
All returned items REQUIRE a Return Authorization Number (RAN#) and be must receive in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
To get a RAN#, log in and send message to us with a return reason, we will get back to you within 24-48 hours (allow additional time for weekends and holidays) with a RAN#.
We are not responsible for items returned without proper return information (customer's name, address and RAN#) on or in the box.
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
We will fully refund you for the purchase price of the item and any applicable sales tax less the applicable restocking fee. This is excluding all shipping costs as these are non-refundable. We will send an email confirming receipt of your return. Please allow an additional 5-7 business days for your bank to process the credit to your account.
If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RAN#, see our full return procedure above. Once you have received the label and the RAN#, ship the defective item as instructed by our customer service. Once we the manufacturer have received the package, we will ship you a replacement.
Items to be replaced must meet the same conditions as items returned to us for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included.
Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order in our store. Express shipping charges may apply for rush orders.
A 20% restocking fee WILL apply to all shipments returned without a proper Return Authorization Number (RAN#) clearly posted on the box. NO EXCEPTIONS
The item(s) must be returned in a new condition
All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork.
The returned package must be clearly labeled with a proper Return Authorization Number (RAN#) Items returned without a RAN# clearly displayed on the box will be charged a 20% restocking fee.
Please note that Shark Bite Anchor LLC., will not be responsible for labor expenses, towing expenses, additional repair expenses, rental boat expenses or other related expenses caused by
mishandling/use of the anchor.
Please feel free to contact us if you have problems purchasing an item or if you have any other questions.
The returned package must be clearly labeled with a proper "Return Goods Authorization" (RGA#) Items returned without an RGA# clearly displayed on the box will be charged a 20% restocking fee.
Any request for product return, whether new or defective, must have a "Return Goods Authorization" (RGA number). To obtain an RGA number, please contact us through our website immediately. Please have the part number, and the original invoice number available for the agent. At this time, you will receive a copy of the RGA and or the number. You will then need to send the product with a copy of the RGA, with the shipment clearly marked with the RGA numbers on the product. Please note, DO NOT write directly on the packaging as a re-boxing fee will apply.
New returns and defective returns must come on separate requests. New returns are defined as goods originally purchased from Shark Bite Anchor LLC. These products must be in new saleable condition. New products do not carry penalties, fees or limits provided they are not damaged in product or packaging. Defective returns are defined as product that is defective in materials and/or workmanship.
Defective returns may require Shark Bite Anchor LLC. approval before any credit invoice is issued. Because of this, defective returns may require more than the standard 3 days of processing. Defective returns will also require a reasonably detailed description of defect before an RGA number can be issued.
REASONS FOR REFUSAL:
* Physical abuse of goods or any acts of vandalism by any person,
* Improper installation or use contrary to the instructions,
* Commercial use.
DAMAGED PRODUCT AND/OR PACKAGING:
All products returned are assumed to be in new and saleable condition unless the customer Indicates otherwise at the time of submission. Re-boxing fees will be assessed on items received with damaged packaging. This fee may include shipping or other charges levied by the manufacturer. Any product returned in damaged, used or otherwise not in saleable condition may be returned to the customer or credit given at lower value, at the discretion of Shark Bite Anchor LLC.
Unless previously arranged, refused shipments may incur shipping / delivery charges and / or appropriate fees. Please contact us as soon as you are aware of a cancellation or change in your order. This will enable us to stop a shipment before unnecessary shipping charges are incurred.
SHORTAGE CLAIMS / SHIPPING ERRORS:
Please inspect all shipments carefully upon receipt from the delivery provider (Truck, UPS, USPS, FEDEX, ETC.). In order to provide the correct parts and or credit due, you must notify a Shark Bite Anchor LLC. representative within 2 working days. Any claims of shortage after 2 working days may not be honored.
GOODS DAMAGED DURING SHIPPING:
Truck freight shipments should always be inspected at the time of delivery with the driver present. Any obvious visible damage should be noted upon signing the bill of lading. After closer visual inspection when unpacking, any claim must be made by the customer to the freight company. For any lost or damaged shipment, please contact UPS, USPS, FEDEX immediately to file a claim with them. We also ask that you contact us as well. We will be more than happy to assist you with the claim on your behalf.
Shark Bite Anchor LLC